Friday, June 20, 2008

A groundbreaking surprise

Imagine our surprise last night when we received our first bill via e-mail from The Construction Coach. "Hey, wait a minute!" we said. Why would we receive a monthly progress report bill when construction hasn't even started yet? Our account manager told us just last week that construction wasn't set to begin "maybe" until the end of July. She was going to check on that a week and a half ago and get back to us but we're still waiting for that phone call.

As it turns out, that phone call confirming our start date no longer matters, because construction has indeed started!

Along with an actual photo (!) of the work in progress, TCC sent a detailed progress report and timeline for construction. When the reality of the situation set in, George and I both let out a whoop and then got quiet... OMG, it's really happening.

Questions remain, however. How is it our account manager didn't know construction had already begun? Can we feel confident in the information we get from LBC? Will we ever get that call from our account manager? Only time will tell. In the meantime, George and I have a lot of planning to do.


Penny Gwilliam Davis said...

That is great news because what affects you, affects us (I think and hope).


Paula Pennell and George Russell said...

Yes, it does! According to TCC, our house is the first in the cluster with the rest to follow! He also said things have gotten significantly better under Replay with better scheduling and planning and faster completion times. Hooray!